(no subject)

[moon_custafer]

green_trilobite's email has been refusing to receive since yesterday afternoon; even though the same email address on my laptop, with the same router, is fine. He tried talking to tech support last night and finally gave up around ten pm. I went on the phone with them after dinner today; after an hour or so of trying things, they decided the problem was with the MacBook and gave me Apple's number; I'd been talking to someone there but my call was dropped about ten minutes ago; since I hadn't yet been assigned a case #, but they had taken down my home phone #, I've been waiting in hopes she'll notice we got disconnected and call back.

ETA - fixed it. OK, in retrospect, that was an obvious thing I should have tried right off the bat - look at the settings on the computer that worked, and match them on the other computer.

Comments

[donald hutton (from livejournal.com)]

Under the "Window" tab of Mac Mail there is a very helpful "Connection Doctor" screen that you can pull up in these cases.

[moon-custafer.livejournal.com]

(Agrees)