Apr. 18th, 2017

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 The plan today was to take Andrew to his appointment at St. Mike's, and then to the ROM to see the new blue whale exhibit so he'd have something to look forward to after the hospital visit. I booked three Wheel-Trans trips: home to St. Mike's, St. Mike's to the ROM, ROM to home.

As usual, getting picked up at home was fine, and we were dropped at the main Queen St. entrance. Now, when I book the rides on the website, it gives me several suggestions for St. Mike's. I'd clicked on "Shuter Street" because it popped up on the list of recently used, and I clicked for both the drop-off and the pick-up.

You can probably guess where this is going. The Shuter Street entrance (where I don't recall *ever* having been dropped off on past visits) is around the other side of the building, and after waiting for half an hour past pickup time, I saw the appointment had dropped off the website, i.e., the driver had waited there for us and finally given up. At this point we decided to cancel the ROM pickup and just go straight home on the streetcar.

Now, much of the fault here was mine because I made the wrong call while booking, and also assumed that we would be picked up at the same spot we were previously dropped (normally a fair bet, but because we had planned to visit the ROM I'd booked three one-way trips instead of a round trip); but it confirms something which many of you have probably already figured out but which hit my brain on Sunday while trying to figure out which door of the Tim Horton's was the entrance and which was locked -- stairs are an accessibility barrier, but so are confusing signs and inefficient layouts. 

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